Quality Assurance/Auditor

Position Details


Summary This position is responsible for conducting desk audits and new employee training and workflow audits for both commercial and personal lines workflows to make sure it’s in keeping with agency standards. This person would also be responsible for assigning downloaded policies.

  • 60% AUDITING/WORKFLOW

    • draft quality assurance policies and procedures

    • perform account manager desk audits

    • perform new employee training (both web and manual based) and audits

    • interpret and implement quality assurance standards

    • evaluate adequacy of quality assurance standards

    • review the implementation and efficiency of quality and inspection systems

    • document internal audits and other quality assurance activities

    • investigate customer complaints and non-conformance issues

    • collect and compile statistical quality data

    • analyze data to identify areas for improvement in the quality system

    • develop, recommend and monitor corrective and preventive actions

    • prepare reports to communicate outcomes of quality activities

    • identify training needs and organize training interventions to meet quality standards

    • evaluate audit findings and implement appropriate corrective actions

    • monitor risk management activities

    • assure ongoing compliance with quality and industry regulatory requirements

    30% DAILY OPERATIONS

    • Assigning downloaded policies

    • Policy support as needed

    • Adding/editing companies in the database

    • Back-up support for maintaining company logins

    • On-going workflow training

    10% SPECIAL PROJECTS

    • Back up, emergency account manager

    • Projects as required by Vice President of Operations

  • Education/Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    • Bachelor’s degree preferred

    • quality inspection, auditing and testing experience

    • experience with implementation of corrective action programs

    • Insurance industry experience, Applied Epic experience beneficial

    • strong computer skills including Microsoft Office and databases

    • knowledge of tools, concepts and methodologies of QA

    • knowledge of relevant regulatory requirements

  • Key competencies

    • attention to detail

    • communication skills - verbal and written

    • data collection, management and analysis

    • problem analysis and problem solving

    • planning and organizing

    • judgment

    • decision-making

    • customer service orientation

    • teamwork